General Help
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Age Verification Policy
To maintain the highest standards of safety and comply with UK online safety regulations, all members must verify their age through our secure 3rd-party partner before messaging.
Your safety is paramount. By using an independent 3rd-party verification service, we ensure that every person on our platform is at least 18 years old. This process significantly reduces the presence of fake profiles, bots, and underage users. Important: We do not store your sensitive ID documents on our servers; the 3rd party simply tells us "Yes, this person is of age," keeping your data private and secure.
You can create a profile, upload photos, and browse potential matches entirely for free. To send unlimited messages and access exclusive features like "See Who Liked You," we offer premium subscription plans.
Go to your Profile Settings and select 'Edit Preferences'. From there, you can update your city or increase your search radius to find singles across different parts of the UK.
Safety is a community effort! Click the three dots on any profile and select 'Report'. Our moderation team reviews all reports within 24 hours and takes action against accounts that violate our terms.
You can cancel your subscription at any time via 'Account Settings' > 'Billing'. You will continue to have premium access until the end of your current billing period, and no further charges will be made.
Yes! You can toggle 'Incognito Mode' or 'Pause Profile' in your settings. This stops your profile from appearing in the search results of others while allowing you to keep your existing matches and conversations.